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Because The Top In Sound, Inc. covers a large
geographical area we have to deal with each opportunity on an
individual basis. keep in mind that we are not trying to profit
from consulting with our potential clients but only cover the
expenses we incur traveling to the consult. We do have a policy
of reimbursing the customer any charges relating to the initial
consult if and when the customer contracts
The Top In Sound, Inc. to design and
install a technologies system.
All of our proposals are in written format.
All written proposals and quotations have a 30-day
expiration. After the 30-days has expired you will need to call
and inquire about a possible price change. The only reason
The Top In Sound, Inc. needs to change
a price is when a manufacturer has a price change.
The Top In Sound, Inc. includes
training with all of the systems we design and build.
The Top In Sound, Inc. honors all
manufacturers warranties as well as offering a One Year Standard
Guarantee on all workmanship of systems installed by our
professional technicians.
The Top In Sound, Inc. honors all
manufacturers warranties and replacement policies. If a product
installed by The Top In sound, Inc.
should fail under normal use within the products manufactures
warranty time period The Top In Sound, Inc.
shall work with the manufacture to insure the problem is dealt
with as quickly as possible.
If a new component, sold and installed by
The Top In Sound, Inc. fails to perform or has been
damaged under normal operation and conditions during the one
year warranty period, and that same component is needed to be
removed from the system for repair, a courtesy loaner component
of similar function may be provided at the discretion of
The Top In Sound, Inc. for the duration
of the repair time. The loaner unit may be provided at no cost
to the customer during the one-year warranty period. However,
labor and shipping costs are subject to be charged to the
customer. If a component fails to perform or has been damaged
under any conditions after the warranty period has expired, and
that same component needs to be removed form the system for
repair, a rental component unit of similar function may be
provided for the duration of the repair time. Rental and repair
costs as well as labor and shipping costs would be charged to
the customer.
Yes, The Top In Sound, Inc. offers
free telephone support during normal business hours with all of
our system installations.
We can put together a system package that involves installing
a system in phases. As always this may not work for all of our
customers therefore this is dealt with on an individual basis.
Yes. You can schedule an additional training session as many
times as needed. Any training needed not included in the system
package is subject to being charged. We do recommend you
videotape the initial training session for reference as well as
new comers.
Yes. We have no problem making sure your system is at its
peek performance; however any calibration needed due to customer
interference with the system processing equipment and its
settings shall be dealt with as a normal service call.
We have had the opportunity to work with a number of
different insurance companies in our over 25 years of doing
business. If you are in this situation do not hesitate to give
us a call.
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